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Monday, May 10 • 12:00pm - Thursday, May 13 • 4:00pm
Creating and Maintaining Connections During the Great Disconnect

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Like so many others, our institution was greatly impacted by the disruption of the COVID-19 pandemic in March 2020, transitioning from mostly in-person to virtually all remote instruction. In this presentation, we highlight two of the activities we undertook to connect students with technology and decision-makers with information about our educational technology services during this period of disruption. These steps included: 1) surveying student and faculty technology needs just prior to going virtual, and again, this time in collaboration with other campus units, at the close of the spring semester, and 2) creating and refining a technology services dashboard to track usage of various technology services.

In this presentation, we will cover some of the core findings from the surveys in terms of readiness for and reaction to remote learning, from both the faculty and student perspective. For instance, both groups had the hardware and software necessary to learn, teach, and work online, thanks in part to a laptop and hotspot loan program initiated in March through this survey. We will also show and describe the evolution of our technology services report, which started as a weekly update to leadership and is now being refined into a once per semester report.

Be sure to join the Office Hours discussion for this video on Thursday morning. Find more information on that session here: https://teachx21.sched.com/event/j8mt

avatar for Alia Lancaster

Alia Lancaster

Senior Research and Assessment Analyst, Academic Technology Experience, University of Maryland Division of Information Technology
As a Senior Research and Assessment Analyst, Dr. Lancaster conducts research, analysis, and evaluations to to characterize and assess the user experience of students, faculty, and staff with academic technology services and tools. In order to provide action-oriented insights to the... Read More →
avatar for Martyn Clark

Martyn Clark

Data Scientist, University of Maryland
I am a Data Scientist with the Academic Technology Experience group at the University of Maryland's Division of Information Technology. I received my PhD from the University of Hawaii and have previously worked as a researcher, proficiency test developer, and English as a Second Language... Read More →

Monday May 10, 2021 12:00pm - Thursday May 13, 2021 4:00pm CDT
Canvas https://canvas.northwestern.edu/courses/144731